Shipping policy

Where We Ship

We ship to Puerto Rico and to all 50 U.S. states. We also offer international shipping to the countries listed as available at checkout. If your country is not listed, we are currently unable to ship there.

Processing Time

We process orders within 1 to 2 business days (Monday through Friday, excluding Puerto Rico holidays). Orders placed after 2:00 p.m. or over the weekend are processed the next business day. You will receive a confirmation email when you place your order and another one with the tracking number when your order ships.

Estimated Delivery Times

Puerto Rico: 2 to 4 business days after shipping.
United States: 4 to 8 business days after shipping.
International: 7 to 21 business days after shipping, depending on the destination and the carrier.

Delivery times are estimates. They may vary due to the carrier, weather, peak season, or events beyond our control.

Shipping Cost

Puerto Rico and United States: economy shipping at $5.00 per order. Orders of $90.00 or more ship free.
International: the cost is calculated at checkout based on the destination, the weight, and the service selected (USPS or DHL Express).

The exact cost is always shown before you confirm your purchase.

International Duties and Taxes

Shipments outside the United States and Puerto Rico may be subject to duties, taxes, and import fees of the destination country. Those charges are the responsibility of the recipient and are not included in the price or the shipping cost. Before you buy, check whether your country allows the import of nutritional supplements for personal use.

Subscriptions

Subscription orders ship once a month under the same terms as this policy. If you need to change your delivery address, email us at info@sano-vit.com before your next delivery and we will see how we can help.

Addresses and Deliveries

Please make sure your address is complete: urbanización, street, apartment or office number, and ZIP code. We are not responsible for delays caused by incorrect or incomplete addresses. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment; the new shipping cost is paid by the customer.

Lost, Delayed, or Damaged Packages

If the tracking information shows that the package was delivered and you did not receive it, or if it arrived damaged, write to us at info@sano-vit.com within the following 7 days with your order number and photos. We will open a claim with the carrier and, depending on the case, send you a replacement or a refund. If the tracking does not update within 5 business days, let us know so we can look into it with the carrier.

Contact

Sanovit LLC, Jaycob 635, 2nd Floor, Hillside, Summit Hills, San Juan, PR 00926. Phone +1 (939) 358-0712. Email info@sano-vit.com.